Refund policy

Refund, Return & Exchange Policy

At Twamev Homes, we take great care in ensuring that every product reaches you in perfect condition. If for any reason you are not satisfied with your purchase, please review our return, refund, and exchange terms below.

Returns & Refunds

  • Returns are accepted only if the delivered item is damaged or defective.

  • You must notify us within 48 hours of delivery by emailing us at twamevhomes@gmail.com with clear photos of the damaged or defective item.

  • Once your return request is approved, we will arrange a return pickup or provide instructions for returning the item.

  • After we receive and inspect the returned product, a refund will be processed and credited within 5–7 business days to your original payment method.

Exchanges

  • If you would like to exchange a product for reasons other than damage or defect, you may courier the item to us at:

    H-58, Shop No. 2, Rajouri Garden Main Market, Delhi – 110027

  • Once the product is received in its original condition, we will ship the replacement item of your choice.

  • Please note that customers are responsible for the shipping charges incurred while sending items back for exchange.

  • The replacement order will be processed, and the exchanged product will be delivered within 4–5 days after receiving the returned item, subject to product availability.

Conditions for Return & Exchange

  • Items must be unused, unwashed, and returned in their original condition and packaging.

  • We do not accept returns or exchanges on:

    • Customized products.

    • Clearance or sale items.

  • Cancellation of Customised Orders: Once a customised order, including custom-made sofa covers, has been confirmed and production or processing has commenced, any partial payment made by the customer is non-refundable in case of cancellation by the customer. This is because customised products are made specifically according to the customer's requirements and cannot be resold easily.

  • In case the desired replacement product is unavailable, we will issue a refund.

Response Time

Please allow us up to 7 business days to review and respond to your queries, return requests, exchange requests, or complaints. We appreciate your patience and understanding while our team works to resolve your concerns.

Contact Us

For any questions or concerns related to returns, refunds, or exchanges, please contact us at:

Email: twamevhomes@gmail.com

Phone: +91 87918 92116

Twamev Homes

Thank you for shopping with us!