PRIVACY POLICY

Twamev Homes Private Limited

Effective Date: 17 October 2026
Website: https://twamevhomes.com

At Twamev Homes Private Limited (“Twamev Homes”, “we”, “our” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit our website, place an order, contact us, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek your consent before processing your personal information for the relevant purpose.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

A. Personal and Contact Information

• Full name

• Mobile number and email address

• Billing and shipping address

• City, state, PIN code and country

• Information you provide when contacting our customer support team

B. Order and Transaction Information

• Products purchased, quantities and order history

• Order numbers, delivery preferences and order status

• Payment status, refunds and transaction references

• Information necessary to process returns, exchanges or cancellations

We do not intend to collect or store complete debit card, credit card, UPI PIN or banking passwords. Payment information is processed by the relevant payment service provider through its payment systems.

C. Technical and Usage Information

When you browse our website, certain information may be collected automatically, including:

• IP address and browser type

• Device type, operating system and language settings

• Pages visited, browsing activity and interactions with our website

• Referring website or marketing source

• Cookies and similar tracking technologies, where enabled

D. Marketing and Communication Information

If you interact with our advertisements, subscribe to marketing communications, or contact us through WhatsApp, email, phone or social media, we may process relevant contact details, communication history, preferences and interactions.

2. How We Use Your Information

We use your information for legitimate business purposes, including:

• Processing, confirming and delivering your orders.

• Collecting payments and processing refunds.

• Providing order updates and delivery notifications.

• Responding to enquiries and resolving customer complaints.

• Managing returns, exchanges and cancellations.

• Maintaining customer accounts, where available.

• Improving our website, products and shopping experience.

• Detecting fraud, preventing misuse and protecting our business.

• Measuring advertising performance and understanding customer preferences.

• Sending promotional offers, product updates and marketing communications where permitted by law and subject to applicable consent requirements.

• Complying with legal, tax, accounting and regulatory obligations.

We will not use your personal information for purposes that are incompatible with the purposes disclosed to you, except as permitted by applicable law.

3. Cookies and Tracking Technologies

Our website may use cookies, pixels and similar technologies to operate the online store, remember preferences, understand visitor activity and measure advertising performance.

These technologies may help us:

• Keep products in your shopping cart.

• Remember relevant website preferences.

• Understand how visitors use our website.

• Measure the effectiveness of marketing campaigns.

• Show relevant advertisements, where applicable and permitted.

Our website may use technologies provided by Shopify and, if configured, advertising platforms such as Meta.

You can manage cookies through your browser settings and any cookie preferences provided on our website. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before enabling non-essential tracking technologies.

4. Sharing Your Information

We do not sell your personal information to third parties for money. We may share relevant information with trusted service providers when necessary to operate our business and provide our services.

These may include:

A. E-commerce platform: Shopify, which supports our online store, checkout and order management.

B. Payment service providers: Providers such as Razorpay, Paytm or Easebuzz, where used for payment processing.

C. Shipping and logistics partners: Courier companies and shipping aggregators, where used, to deliver orders, track shipments and manage delivery-related issues.

D. Marketing and analytics providers: Platforms such as Meta and other analytics or advertising providers, where enabled, to measure campaign performance and support permitted advertising activities.

E. Communication and customer support providers: Services used to communicate with customers through email, telephone, WhatsApp or other support channels.

F. Professional advisers and authorities: Accountants, legal advisers, regulators, law enforcement agencies or government authorities when disclosure is required or legally justified.

We share only information reasonably necessary for the relevant purpose. Service providers may process information under their applicable terms, privacy policies and contractual arrangements.

5. Payments and Financial Information

Payments made through our website may be processed by third-party payment service providers.

Your payment may be subject to the payment provider's terms, security measures and privacy policy. We may receive transaction references, payment confirmations, payment status and other information needed to manage your order.

Twamev Homes does not ask customers to disclose their UPI PIN, banking password or card PIN to our customer support team.

6. Data Storage and Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including completing orders, providing customer support, maintaining business records, resolving disputes and meeting applicable legal requirements.

Certain order, invoice, tax and transaction records may need to be retained for periods prescribed by law.

When information is no longer required, we will take reasonable steps to delete it or render it unusable, subject to applicable legal obligations and legitimate record-retention requirements.

7. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include access controls, secure service providers and appropriate safeguards for our website and business systems.

However, no online platform or electronic transmission can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable law.

8. Your Privacy Rights and Choices

Subject to applicable law, you may have the right to:

• Request information about the personal data we process about you.

• Request correction or updating of inaccurate or incomplete information.

• Request deletion of personal information where legally permissible.

• Withdraw consent for processing that relies on your consent.

• Opt out of promotional communications.

• Raise a privacy-related grievance or complaint.

• Exercise any other rights available under applicable data protection law.

To exercise these rights, contact us using the details in the Contact Us section below.

We may need to verify your identity before acting on a request. Some information may need to be retained where required by law or necessary to complete an existing transaction.

You can unsubscribe from promotional emails using the unsubscribe option provided in the message, where available. For promotional messages through other channels, you may contact us to request that they stop.

Withdrawing consent does not affect processing that has already lawfully taken place, and may affect our ability to provide certain services where the information is necessary to fulfil your request.

9. Children's Privacy

Our website is intended for general consumers and is not designed to solicit personal information from children in violation of applicable law.

Where applicable law requires parental or guardian consent for processing a child's personal data, we will follow the relevant requirements.

If you believe that a child has provided personal information to us in circumstances that violate applicable law, please contact us so that we can review the matter and take appropriate action.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms or other external services.

These third parties operate under their own privacy policies and terms. Twamev Homes is not responsible for the privacy practices or content of websites that we do not control.

We encourage you to review the privacy policies of any third-party services you use.

11. International Data Processing

Some of our service providers may store or process information on servers located outside India.

Where personal information is transferred or processed internationally, we will take steps required by applicable Indian law and any other applicable legal obligations.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers or applicable laws.

The revised policy will be published on this page with an updated effective date. Where required by law, we will provide additional notice or seek consent for material changes.

We encourage you to review this page periodically.

13. Contact Us and Privacy Grievances

If you have questions, requests or concerns about this Privacy Policy or the handling of your personal information, you can contact us at:

Business Name: Twamev Homes Private Limited
Website: https://twamevhomes.com
Email: twamevhomes@gmail.com
Phone: +91-8791892116
Registered Office Address: H-58, shop no 2, Rajouri garden, Delhi, 110021

Please include sufficient details about your request so that we can identify the relevant information and respond appropriately.

We will review and address privacy-related requests and grievances within the time required by applicable law.

Twamev Homes Private Limited
Creating spaces you love.